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|Posted on June 20, 2012 at 8:36 AM||comments (0)|
I'd like to point out a few things with regard to our Contract of Service.
When a client contacts us and requires a Service, they are required to pay in advance. Once this is received, along with the relevant information and photos, we set to work by collating the details and sending to our appropriate Design Associate.
We have, unfortunately, found that one of our Design Associates has been admitted to hospital very unexpectedly and is undergoing surgery. We wish her well. However, given this, its rather difficult for her to evaluate any items at present. This being the case - ONE client who is awaiting an Extract has been made aware of the issue, and has been refunded for the Service. In this particular Brand, we do only have one Design Associate. The client, rightly so, is annoyed, and to be fair, we are frustrated also. HOWEVER, at Authenticate4U.com we can ONLY provide a Service when the Design Associate appropriate to that Brand is able to evaluate the item. We CANNOT and WILL NOT provide ANY Service, which is merely based on a clients 'feeling' that the item is fake. This would be both unprofessional and unwarranted.
A Contract of Service is something which we value, but in providing the Client with a FULL REFUND - this does negate the Contract, and whilst it is a most unfortunate scenario - we cannot be held liable in these unfortunate instances. This scenario is totally outwith our control.
Please do remember that at Authenticate4U.com we ARE NOT a 'one man band' and we ONLY use Design Associates who are expert and highly experienced in their chosen Design Brand. Our Service is highly professional, and successful - and we WILL NOT, at any point, jeopardise our reputation nor our integrity by attempts to 'brow beat' us into providing a Service without a true and proper evaluation.
|Posted on May 23, 2012 at 4:02 AM||comments (0)|
Well, the fakers are 'out in force' and now posting on our Blog. I'd like to thank them SO much - and remind them that the selling of counterfeits is illegal, irrespective of whichever country you live in.
The post (now removed) reminds me - at this time of year, many buyers are looking to add a nice new pair of sunglasses to their summer wardrobe. Do please take care, as the market in counterfeit sunglasses is large. ALL Design Brands are affected, and so please make sure you buy from a reputable source.
Recently, we have seen fake John Richmond, Roberto Cavalli, Louis Vuitton - and in the latter case - the pricepoint was HIGH. Likewise, please also be aware that IF you are buying sunglasses from an auction listing, and you are located in another country from the seller, you MAY be liable to Customs/Duties/Taxes. In which case, you may, for instance in the UK., be subjected to an additional fee of around 22% of the value which has been shown on the shipping documents.
The other MAJOR issue is that Customs may seize your item, and we have had a number of clients who have had counterfeit items seized by their countries Customs/Border Forces. Therefore, please only buy from either a reputable reseller or from a retail store.
Advice - stay safe, buy safe - and spend your hard earned money on the 'real thing'.
|Posted on May 11, 2012 at 7:24 AM||comments (0)|
Been lazy in posting - but will promise to keep more up to date!
We have been fortunate to add some new Design Brands to our repertoire - please see our website for details.
We can now authenticate L.A.M.B. - bags/purses/shoes and clothing.
We are delighted to be able to offer this popular Design Brand to you.
We can also now authenticate the following favoured Shoe Brands -
So, we can now help you to put your 'best foot forward'!
Again, we are happy to offer the following Jewellery Brands -
Louis Vuitton Jewellery and Watches
Tiffany Jewellery and Watches
We also have a Specialist Watch Associate who can assist with Rolex, TagHeuer, Cartier etc. Please contact us for details.
So - lots going on - and we are continually trying to improve and upgrade all of our Services.
If you have any suggestions, or would like to see something in particular - then do let us know - as we are client focussed - and we aim to please!
Have a great weekend!
|Posted on February 28, 2012 at 5:22 AM||comments (0)|
Well, dull and wet here today - but its very mild.
Unfortunately the fakes are still in heavy circulation. Right now - Louis Vuitton and UGG seem to be catching SO many people out. Its very sad to read the mails we receive, when people have bought in good faith, only to be sent a horrible fake. Fortunately, we are able to help - and we have helped a large number of clients over the past two weeks recover their money. Our Services are highly praised, and we are being recommended by the 'powers that be'! We are also interested to learn that our email evaluations are - in some cases - being accepted in the case of a Claim process. This appears to be on certain items only - and as with all things - we would always ask our potential clients to ensure that they check what is required, and is accepted. We do, of course, offer email evaluations - and if the client then requires a Written Statement, we deduct the initial email evaluation fee from the Statement fee. We always try to help our clients - and for us - that means charging less, but offering a very professional service.